Privacy Policy
DROKKO STORE POLICIES
Last updated: [01/01/2026]
Welcome to DROKKO. This page outlines the policies and terms that govern our processes regarding purchases, shipping, exchanges, returns, refunds, and data usage.
Customer Service:
WhatsApp: +55 27 9752-3740
Email: drokkoimports@gmail.com
Hours: Monday to Friday, 9:00 AM – 5:00 PM
Average response time: Within 24 business hours
Table of Contents
Shipping and Delivery
Exchanges, Returns, and Refunds
Privacy Policy (LGPD)
Terms and Conditions of Use
Cookies and Technologies
Contact and Support
1) Shipping and Delivery
1.1 Order Processing
Once payment is confirmed, your order will enter the processing stage (picking/packing) within 1 business day.
1.2 Delivery Timeframe
Delivery times may vary based on:
Postal code (CEP)/Region
Item availability
Logistics/carrier
An estimated delivery timeframe is provided at checkout, before you finalize your purchase.
Average estimate (optional): 7 business days.
1.3 Shipping Costs
Shipping costs are calculated automatically at checkout based on your postal code (CEP) and current policies. In the event of a promotion (e.g., free shipping), the applicable terms will be clearly stated on the website.
1.4 Tracking
When available, a tracking number will be sent to your email or via WhatsApp once the order has been dispatched.
1.5 Delivery Attempts and Incorrect Addresses
It is the customer's responsibility to provide an accurate shipping address. If an order is returned due to an incomplete/incorrect address or the absence of a recipient, reshipment may require an additional shipping fee, or a partial refund may be issued, depending on an assessment of the specific case and associated logistics costs.
1.6 Delays and events beyond our control
Delays may occur due to external factors (e.g., periods of high demand, logistics issues, weather, strikes, or local restrictions). Should a delay occur, our team will provide guidance via our support channel.
2) Exchanges, Returns, and Refunds
2.1 How to submit a request
To request an exchange, return, or refund, please contact us via:
WhatsApp: +55 27 99752-3740
Email: drokkoimports@gmail.com
Please provide:
Order number
Buyer’s name
Reason for the request
Photos/video (in cases of defects or damage)
2.2 Request timeframe
Requests for exchanges or returns must be made within 7 calendar days of receiving the product.
Important: Ensure this timeframe aligns with your operational capabilities and the regulations applicable to your specific product type. If in doubt, please consult with your legal department.
2.3 Product condition for returns/exchanges
To be eligible for a return or exchange, the product must be:
[free from signs of use / in its original packaging / complete with all accessories / etc.]
[with tags/seals intact, if applicable]
We reserve the right to decline a request if there is evidence of improper use, mishandling, or if any items or accessories originally included with the product are missing.
2.4 Defective or damaged products
If a product arrives defective or damaged, we will evaluate the situation and provide instructions on the exchange or refund process, based on our assessment and the evidence provided (photos/video). 2.5 Refund
If approved, the refund will be issued via:
[original payment method / credit card chargeback / Pix / store credit]
Estimated timeframe after approval: up to 3 business days (may vary depending on the payment method and financial institutions).
2.6 Return shipping
Clearly define the following (choose one and ensure it remains consistent with your operations):
In the event of a defect/damage: [the store covers the shipping costs / provides instructions on the procedure]
In the event of a change of mind/cancellation: [the customer covers the shipping costs / store policy applies]
2.7 Ineligible items (if applicable)
Certain items may not be eligible for exchange/return due to hygiene, personal use, or consumption-related reasons. Examples include: [e.g., intimate apparel, opened cosmetics, personalized items].
If you sell these types of products, please list them clearly here.
3) Privacy Policy (LGPD)
The DROKKO store respects the privacy of your data. We use personal information solely to process orders, provide support, and improve your experience. 3.1 What data we collect
We may collect:
Name, email, phone number
Shipping and billing addresses
Payment information (processed by third-party providers; we do not store sensitive data beyond what is strictly necessary)
Order history
Browsing data (e.g., IP address, device information, pages accessed), where applicable
3.2 How we use your data
To process purchases, payments, and deliveries
To provide customer service and support
For fraud prevention and security
To improve your experience on the website
For marketing and communications (when authorized, where applicable)
3.3 Sharing with third parties
When necessary, your data may be shared with partners essential to our operations, such as:
Payment processors
Shipping/logistics providers
Email/CRM service providers
Advertising/analytics platforms (where applicable)
In all cases, this is done to facilitate the service and/or improve your experience, in compliance with applicable law.
3.4 Your rights (LGPD)
You may request:
Access to your data
Correction/update of your data
Deletion of your data